ACCESSIBLE CUSTOMER SERVICE PLAN
Providing Goods and Services to People with Disabilities
Corey Auto Wreckers is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Training for Staff
Corey Auto Wreckers will provide training to all employees who deal with the public or other third parties on their behalf. This training will be provided to new hires prior to commencing their duties during the orientation session. Training will include:
-- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
-- Corey Auto Wreckers’ plan related to the customer service standard
-- How to interact and communicate with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
-- What to do if a person with a disability is having difficulty in accessing Corey Auto Wreckers goods or services
-- Staff will also be trained when changes are made to our plan
Customers who wish to provide feedback on the way Corey Auto Wreckers provides goods and services to people with disabilities can communicate with us verbally, by email or in writing. All feedback should be directed to David Wyatt who will respond to your inquiry within two working days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of Corey Auto Wreckers that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Implemented by WJ Wyatt, President December 1, 2011